Shipping and Returns
## General Policy
These are XpressionBeautySupply.com’s (“Xpression Beauty Supply,” “we,” “us,” or “our”) standard return and exchange policies applicable to products purchased directly from the XpressionBeautySupply.com website.
**We do not offer refunds for returned merchandise. Eligible returns will be processed as an exchange or store credit only.**
**Customers are responsible for all shipping costs associated with returns and exchanges, including the cost to ship the returned item back to us and any shipping cost required to send an exchanged item to the customer.**
All product returns require prior authorization and may require a Return Merchandise Authorization (RMA) number.
Products that are not eligible for return, exchange, or store credit include:
- Products not purchased directly from XpressionBeautySupply.com.
- Products returned without their original packaging, accessories, inserts, boxes, or other items originally included with the product.
- Products showing signs of use, damage, alteration, or improper handling.
- Clearance items.
- Buy One Get One Free (BOGO) items.
- Final-sale merchandise.
- Opened electronics, except when the customer received an incorrect or defective product.
- Perfumes, fragrances, makeup, cosmetics, chemical products, and similar personal-care products, except when the customer received an incorrect or defective product.
### Clearance, BOGO & Final-Sale Items
All clearance, Buy One Get One Free (BOGO), and items specifically identified as **Final Sale** are final sale.
These products are not eligible for return, exchange, store credit, or refund unless the customer received an incorrect or defective item.
## Out-of-Stock Items
We make every effort to maintain accurate inventory information.
If an item becomes unavailable or is out of stock after your order has been placed, we will notify you by email. If we are unable to provide a replacement or suitable alternative, the unavailable item will be canceled and the amount paid for that item will be refunded to the original form of payment.
## Standard Return & Exchange Policy
Eligible merchandise may be returned within **7 days of delivery** for:
- An exchange for another eligible product; or
- Store credit.
**Cash refunds or refunds to the original payment method are not available for standard returns.**
To qualify for an exchange or store credit, merchandise must be:
- Unopened;
- Unused;
- In fully resalable condition; and
- Returned with all original packaging, labels, accessories, and materials.
To request a return, please contact us within 7 days of delivery and provide:
- Your name;
- Email address;
- Order number;
- Product name or product code;
- Reason for the return; and
- Whether you are requesting an exchange or store credit.
We cannot process an exchange or issue store credit until the returned merchandise has been received and inspected.
### Return & Exchange Shipping Costs
**The customer is responsible for all return and exchange shipping costs.**
This includes:
- Shipping the returned item back to Xpression Beauty Supply;
- Any shipping insurance or tracking selected by the customer; and
- Shipping charges for replacement or exchanged merchandise to be sent back to the customer.
Original shipping and handling charges are non-refundable.
We strongly recommend using a trackable shipping method when returning merchandise. Xpression Beauty Supply is not responsible for returned packages that are lost, damaged, or not delivered to us.
If the return is the result of an error by Xpression Beauty Supply, such as receiving the wrong item or receiving an item that was damaged or defective upon arrival, we may provide prepaid return postage after the claim has been reviewed and approved.
## Restocking Fees
A restocking fee of up to **30%** may be deducted from the store credit or exchange value if merchandise is returned in a condition that requires repackaging, has damaged packaging, or is otherwise not in its original condition but is still accepted for return.
The applicable restocking fee will be determined after inspection of the returned merchandise.
Xpression Beauty Supply reserves the right to refuse a return if merchandise does not meet the requirements of this policy.
## Electronics, Cosmetics, Fragrances & Chemical Products
For health, hygiene, and safety reasons, opened electronics, perfumes, fragrances, makeup, cosmetics, chemical products, and similar personal-care products are generally not eligible for return, exchange, or store credit.
An exception may be made when the customer receives an incorrect or defective product.
Change-of-mind returns will not be accepted for perfumes, fragrances, cosmetics, chemical products, or other products designated as non-returnable.
## Damaged, Defective or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us within **48 hours of delivery**.
Please include your order information and, when requested, photographs showing the damaged, defective, or incorrect merchandise.
Once the claim is reviewed and approved, Xpression Beauty Supply may provide prepaid return postage.
Depending on product availability, an approved claim may be resolved by:
- Replacement with the same item;
- Exchange for another item;
- Store credit; or
- Refund to the original form of payment if we are unable to provide the item ordered or a suitable replacement.
## Store Credit
Approved store credit will be issued after the returned merchandise has been received and inspected.
Store credit:
- May be used toward future purchases from XpressionBeautySupply.com;
- Has no cash value;
- Cannot be redeemed or exchanged for cash; and
- Cannot be transferred unless otherwise authorized by Xpression Beauty Supply.
Any promotional discounts, coupons, or other price reductions associated with the original order will be reflected when calculating the amount of store credit.
**Return shipping costs and original shipping charges will not be included in the store credit amount.**
## Shipping & Handling
Orders placed and approved before **12:00 PM Eastern Time** may be eligible for same-day shipment. Certain products located at another warehouse or fulfillment location may require an additional one to two business days before shipment.
Orders are generally shipped through USPS.
Shipments valued over $100 may require signature confirmation upon delivery. Certain products, including cosmetic cases and fragrances, may be excluded from signature requirements.
### USPS Priority Mail
Estimated delivery is generally **2–9 business days**, in addition to order processing time.
Delivery times may vary for customers in Hawaii, Alaska, Puerto Rico, Guam, the U.S. Virgin Islands, and other territories or remote locations.
### APO/FPO Orders
APO/FPO orders are shipped through USPS.
Estimated delivery is approximately **1–3 weeks**, in addition to processing time.
### Processing Times
Please allow approximately **24–48 hours** for order processing before shipment.
USPS may deliver on Saturdays. Sunday delivery is not guaranteed and depends on the shipping service and destination.
Orders placed on Saturdays, Sundays, or holidays will generally begin processing on the next business day.
## Policy Acceptance
By placing an order with XpressionBeautySupply.com, you acknowledge and agree to this Return, Exchange & Store Credit Policy.
Xpression Beauty Supply reserves the right to update or modify this policy at any time. Changes will apply to orders placed after the updated policy becomes effective.